A little information to help you arrange shopping for yourself or someone you care about.
Who is the service for?
We help older people, people with reduced mobility and housebound customers in selected areas of Sussex and Surrey. Family members, carers and support teams can also arrange shopping on someone’s behalf.
Is there a minimum order?
No. You can order a few essentials or a weekly shop.
Do you charge for delivery?
Delivery is free. Our item pricing includes the personal shopping service.
How do I place an order?
Call, text, WhatsApp or email your list. You do not need an app.
When will you deliver?
We visit on set weekly rounds Monday to Thursday. We will confirm your day after checking your address.
Can you put my shopping away?
Yes. Let us know if you would like help putting it away.
Can I order for a relative?
Yes. Call us to discuss their address, preferences and payment arrangements. Read our information for families and carers.
What if something is unavailable?
We will discuss suitable alternatives where needed. Tell us about any items you do not want substituted.
How does pricing work?
Our pricing includes the time and care of taking your order, doing the shopping, handling any substitutions, and delivering it to your door. It also includes putting shopping away and helping with small tasks.
Do you cover my postcode?
Our routes serve selected addresses in Sussex and Surrey. Check our delivery areas and weekly rounds, then get in touch with your full address and postcode so we can confirm coverage.